Support FAQs

  • Schedule a call with our support team, and we'll work with you to understand your concerns and make necessary adjustments.

  • We recommend saving your logos in a secure and easily accessible cloud storage service like Google Drive or Dropbox

  • You can incorporate your logos and brand colors across various platforms and materials, such as business cards, social media profiles, and marketing materials

  • Yes, we can provide custom-branded items. Schedule a call with our sales team for more details and service options.

  • Email our support team hello@launch38.com for assistance. We're here to guide you through the process.

  • Our design experts can help you choose colors and designs that align with your brand identity. Just let us know your preferences.

  • Refer to our Squarespace's support training guides or contact our support team for step-by-step guidance on resolving editing errors.

  • Yes, you can reschedule your session date by contacting our support team within 3 days before the scheduled date. This will incur a $500 reschedule fee and will be rescheduled to the next available spot.

  • Unfortunately, session dates cannot be rescheduled once the session has started.

  • Contact our support team hello@launch38.com, and we'll work with you to address your concerns and explore potential solutions.

  • Lawson House offers custom design services for a more personalized brand and website experience. Schedule a call with our sales team for more details and service options.

  • Check out our knowledge base for step-by-step instructions on adding pages.

  • Follow the domain connection instructions provided by Squarespace or contact Squarespace support for assistance. You can also schedule a call with our support team to have our team answer your questions.

  • Domain connection times vary but typically take 24-48 hours. Check with your domain host for specific details.

  • Yes, we ensure basic SEO optimization. Here is your guide for what has been completed. For advanced optimization, schedule a call with our sales team for more details and service options.

  • Contact our support team hello@launch38.com promptly with the changes, and we'll do our best to accommodate them.

  • Contact our support team hello@launch38.com promptly with the changes, and we'll do our best to update your information.

  • No, it's not permitted to download or use images from Google without permission from the copyright holder. Ensure you have the right to use any photos and follow Squarespace’s guidelines for image uploads.

  • Log in to your Squarespace platform, navigate to the media or images section, and follow the instructions to replace or update your photos. You can also refer to our training guide videos for more details.